Shipping Policy

Order Processing

Every order at Willow & Pine is prepared with great care and attention to detail.
Please allow 1–3 business days for order processing before your package is dispatched.

Orders placed during weekends or public holidays will be processed on the next business day.

Delivery Timeframes

Our standard delivery timeframe is 5–15 business days, depending on your location.

We work with trusted shipping partners to ensure your order arrives safely and efficiently. Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to follow your delivery every step of the way.

Shipping Costs

We are pleased to offer free shipping on all orders, with no minimum purchase required.
Your order will be delivered directly to your door at no additional cost.

Placing an Order

Ordering from Willow & Pine is simple and secure:

• Select your desired item and add it to your cart

• Proceed to checkout and carefully review your shipping details

• Choose your preferred payment method — all payments are processed through a secure, SSL-encrypted system

• After completing your purchase, you will receive an order confirmation email for your records

Delays & Availability

While we strive to deliver all orders within the stated timeframe, shipping may occasionally be affected by peak seasons, customs procedures, or unforeseen global delays.

Our team is always working to ensure your order reaches you as quickly as possible and will keep you informed should any delays occur.

Customer Care

If you have any questions about your order or delivery, our Customer Care team is here to help.

Email: info@willowandpine.com

We’re always happy to assist you.